Privacy Policy of Copper Crumb

Copper Crumb, located at 18 Maxwell Road, #03-08, The URA Centre, Singapore 069114, Singapore, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information when you visit our site, our online platform, interact with our services, or purchase our products, including artisan bread, bespoke cakes, gourmet pastries, catering services, baking workshops, and cafe operations.

Information We Collect

We collect various types of information in connection with the services we provide, which may include personal data.

• Personal Identifiable Information: This includes information you provide directly to us when you make a purchase, place an order for catering or bespoke cakes, sign up for a baking workshop, register for an account on our online retail platform, subscribe to our newsletter, or contact us. This may include your name, shipping address, billing address, phone number, and email address.
• Payment Information: When you make a purchase, we collect payment details such as credit/debit card numbers and other financial information. This information is processed securely by third-party payment processors, and Copper Crumb does not store sensitive payment details on its servers.
• Order and Transaction Details: Information related to your purchases, order history, preferences, and any specific requests for bespoke items or catering events.
• Communication Data: Records of your communications with us, including emails, feedback, and customer service inquiries.
• Technical Data: When you access our online platform, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URL, pages viewed, and the dates/times of your visits. This helps us to improve our site’s functionality and your browsing experience.
• Usage Data: Information about how you use our site and services, such as products viewed, items added to your cart, and interactions with our content.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: Fulfilling your orders for baked goods, managing your bespoke cake designs, arranging catering services, facilitating workshop registrations, and operating our cafe and online retail platform.
• To Process Transactions: Processing your payments and managing billing and transaction records.
• Customer Support: Responding to your inquiries, complaints, and providing customer service.
• Personalization: Tailoring your experience on our site, recommending products, and offering personalized content.
• Marketing and Communication: Sending you updates, newsletters, promotional offers, and information about new products or workshops that may be of interest, based on your preferences. You can opt out of these communications at any time.
• Analytics and Improvement: Analyzing site usage, improving our products and services, and enhancing the user experience.
• Legal Compliance and Protection: Complying with applicable laws and regulations, preventing fraud, and protecting the rights and safety of Copper Crumb, our customers, and others.

Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, order fulfillment, delivery services, website analytics, marketing assistance). These service providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

Security of Your Data

The security of your data is paramount to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. We use secure servers, firewalls, and encryption protocols. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your data protection rights, please contact us:

Copper Crumb

18 Maxwell Road, #03-08, The URA Centre

Singapore 069114, Singapore